Terms and Conditions of Use
We know that you’re busy so we’re not going to waste your time with a lot of legal mumbo jumbo that you’ll probably never read anyway. Instead, we ask you to please read the following important text that spells out what you can expect of us; and what we expect of you in order to minimize problems and maximize your enjoyment of your personal chef service. Thank you in advance!
We promise that your food will arrive fresh, cold and in great condition. We also promise that it will remain that way in your fridge (35-40-degrees please) till date on label. If you believe your meals to be less than fresh, we will replace your meals free of charge. Simply freeze the unused portion of your meal and return it to Balanced Body Meals. We will replace a similar item for you. Sorry, we do not offer cash refunds for any reason.
All orders must be placed by Monday, 11:59pm for delivery the following Thursday.
If you missed the deadline, you can call us Tuesday morning to see if we can fit you in to our cooking schedule for that week. Otherwise, all late orders will automatically be processed and scheduled for the following Tuesday delivery.
You may place your order either via our secure shopping cart at http://www.balancedbodymeals.com or you may call customer service at 931-278-3233.
You are responsible for providing us with correct and complete home address delivery information. If your package is undeliverable, or delivered to a wrong address as a result of you providing us with inaccurate or missing delivery information, we will not be held responsible for any loss or damage. If you discover any errors on your order form that could result in a delivery problem, you must contact our office by midnight Tuesday to correct any shipping errors.
Please check that your order information is correct, especially your reply e-mail address; delivery address, including apt # or rural route number; correct street name; zip code and the recipient’s phone # before submitting your order. Additionally please make sure that your credit card number, security code, and billing address are correct before submitting your order. (Note: this may be different from your delivery address and could be your old billing address if you have recently moved). You will not be able to complete your order without this accurate information and you will need to resubmit your order. This is for your protection as well as ours.
If you find any errors after you place your order, you must contact us by phone or email and receive confirmation of corrected delivery address. We will email you a corrected delivery address as verification of correction.
Order Changes or Cancellations
You may change the type and quantity of your order, or cancel your order entirely, up until Midnight Monday for the following Tuesday delivery. You may cancel by phone or by email; you must receive a confirmation number for cancellation to be complete.
Receiving Your Meals
It is your responsibility to make sure that we have all information necessary for a successful delivery. If you live in a secure building, or gated community, please make certain that we have adequate delivery information to make sure our delivery drivers have access. We can redeliver your meals for an additional fee of $20.00 on the following Thursday. We ask you make sure your meals go into to your fridge as soon as possible. We are not responsible for spoiled food or a lost delivery due incomplete delivery information, or food that was not properly refrigerated immediately.
If you are planning to be out of town during our delivery day please make arrangements to have a neighbor or friend take your package inside. We are not responsible for spoiled food that was not properly refrigerated. Balanced Body Meals accepts no responsibly for damage or delay due to, negligence, mishandling or abuse by shipper or for acts of nature. We will, however, work with the shipper on your behalf to secure a satisfactory remedy for any claims against shipper.
Dietary Preferences and Restrictions
Balanced Body Meals is not responsible for any health problems you may suffer if you choose a meal or food item to which you are allergic to, nor it is responsible if you select a meal that contains a food item that you do not prefer. ** This is why we have you to complete the client forms with you likes and dislikes and allergies. We make every attempt to carefully list common food allergens such as tree nuts and peanuts, however, we will not be held responsible for any injury or illness resulting from the consumption of these ingredients.
The nutritional suggestions or dietary information contained in this website by Balanced Body Meals is not offered or intended to treat, mitigate or cure any type of disease, sickness or weight problem, and should not be used as a substitute for sound medical advice. Balanced Body Meals can not be held liable under any circumstances for any illness or health problem that may result from the consumption of its prepared foods or meals. Balanced Body Meals, meals are designed to be part of a healthy lifestyle in conjunction with the services of a licensed healthcare provider. Consult your healthcare provider before taking nutritional supplements or beginning any diet or exercise program. The information on this website is to be used for educational purposes only.