Terms and Conditions of Use

Terms and Conditions of Use

We know that you’re busy so we’re not going to waste your time with a lot of legal terms that you’ll probably never read anyway. Instead, we ask you to please read the following important text that spells out what you can expect of us, and what we expect of you in order to minimize problems and maximize your enjoyment of your personal chef service. Thank you in advance!

Freshness Guarantee
We promise that your food will arrive fresh, cold and in great condition.  If you believe your meals to be less than fresh, we will replace your meals free of charge. Simply freeze the unused portion of your meal and return it to Balanced Body Meals. We will replace a similar item for you. Sorry, we do not offer cash refunds for any reason.

Order Deadline:

When you place your order by 11:59pm you can pick up your meals in 48hrs. ** Please see dates & times at checkout screen.  You may place your order at our secure shopping cart at http://www.balancedbodymeals.com and click on “meal prep selections”.

Order Accuracy
You are responsible for providing us with correct and complete home address delivery information. If your package is undeliverable or delivered to a wrong address as a result of you providing us with inaccurate or missing delivery information, we will not be held responsible for any loss or damage. If you discover any errors on your order form that could result in a delivery problem, you must contact our office by midnight Tuesday to correct any shipping errors.

Please check that your order information is correct, especially your reply e-mail address; delivery address, including apt # or rural route number; correct street name; zip code and the recipient’s phone # before submitting your order. Additionally please make sure that your credit card number, security code, and billing address are correct before submitting your order. (Note: this may be different from your delivery address and could be your old billing address if you have recently moved). You will not be able to complete your order without this accurate information and you will need to resubmit your order. This is for your protection as well as ours.

If you find any errors after you place your order, you must contact us by phone or email and receive confirmation of the corrected delivery address. We will email you a corrected delivery address as verification of correction.

Dietary Preferences and Restrictions
Balanced Body Meals is not responsible for any health problems you may suffer if you choose a meal or food item to which you are allergic to, nor it is responsible if you select a meal that contains a food item that you do not prefer. ** This is why we have you to complete the client forms with your likes and dislikes and allergies. We make every attempt to carefully list common food allergens such as tree nuts and peanuts, however, we will not be held responsible for any injury or illness resulting from the consumption of these ingredients.

The nutritional suggestions or dietary information contained in this website by Balanced Body Meals is not offered or intended to treat, mitigate or cure any type of disease, sickness or weight problem, and should not be used as a substitute for sound medical advice. Balanced Body Meals cannot be held liable under any circumstances for any illness or health problem that may result from the consumption of its prepared foods or meals. Balanced Body Meals, meals are designed to be part of a healthy lifestyle in conjunction with the services of a licensed healthcare provider. Consult your healthcare provider before taking nutritional supplements or beginning any diet or exercise program. The information on this website is to be used for educational purposes only.

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